Terms of service
Terms of service – Capybara Clothing
The simple rules for shopping with Capybara Clothing.
1. Orders
When you place an order you will receive a confirmation email. We may cancel an order that fails a fraud check or cannot be fulfilled, and you will be refunded in full.
2. Pricing and currency
Prices are shown in your local currency and charged in the currency shown at checkout. Bundle savings are applied automatically at checkout.
3. Product use
Use the products and follow the care instructions. Disconnect all power parts before washing. Stop using the robe if the controller or wiring looks damaged.
4. Shipping, returns and exchanges
Delivery times and our return and exchange terms are explained on our Shipping and Returns pages, which form part of these terms.
5. Liability
To the extent allowed by law, our liability for any order is limited to the amount you paid for it.
6. Changes
We may update these terms from time to time. The version on this page applies to orders placed after it is published
Questions? Email office@bestcalendars.com. We reply within 48h.
This shipping policy applies to all orders placed in the Capybara Clothing online store capybra.shop, operated by Beecher Business Center LLC, 216 N Main St, Buffalo, WY 82834, USA.
2. Processing and Delivery Times
Orders are processed within 2-4 business days after payment is received and then handed over to the carrier. It may happen that we have to wait up to 2 weeks due to production batches. Orders are shipped directly from our logistic partners. We do not ship on weekends or public holidays.
Estimated delivery times:
- EU: 7-10 business days
- USA: 7-10 business days
- Worldwide: 10-15 business days
These delivery times are estimates. Delays may occur during the busy season before Halloween and Christmas.
3. Customs and Import Duties
No customs duties apply to orders shipped within the EU. For deliveries to the USA and other countries outside the EU, customs duties, import taxes or handling fees may apply.
Customs duties and import fees are not included in the price and are the responsibility of the recipient. If a package is returned because duties were not paid, we cannot refund the shipping costs.
4. Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a tracking link. It may take up to 48 hours for the tracking information to appear in the carrier's system.
5. Lost, Damaged or Incorrectly Addressed Packages
Damaged or incorrect items: Please contact us within 14 days of receipt at office@bestcalendars.net, including your order number and photos. We will send a free replacement or issue a full refund.
Lost packages: If your package has not arrived 14 business days after the estimated delivery date, please contact us. We will investigate with the carrier and send a replacement or issue a refund.
Incorrect or incomplete address: Please double-check your shipping address before placing your order. If a package is returned due to an incorrect address, the cost of reshipping may be charged.
For consumers, the risk of loss or damage passes to you only once the goods have been delivered.
6. Withdrawal and Returns
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason.
Return shipping costs: paid by the customer
Refunds: Issued within 14 days of receiving your withdrawal notice, but not before we have received the returned item or proof of shipment. Refunds are made using the original payment method.
Condition: Please return the calendar unopened and in its original packaging if possible. We may deduct an amount for any loss in value caused by handling beyond what is necessary to inspect the item.
7. Contact
If you have any questions about your delivery, please contact us:
Email: office@bestcalendars.net
Support hours: Mon–Fri, 8 am–6 pm CET
Last updated: 20.10.2026